I have a few goals in these training program.
The first is to increase my focus/concentration level at work.
Currently,while working,I am focusing at 60% level.I wish to raise my focusing level at work to 70%,thus getting a task done faster.For example,at 60% focusing level,I'll take 20 mins to send 2 emails.I hope that after increasing my focus level,I only need 15 mins to complete the same task.
I also wish to accomplish a faster typing speed.Now,I may take 10 minutes to accomplish a typing task.A few months down the road,I hope to finish the same task in 5 minutes.
I wish to improve on my customer service skills.Currently,the customer satisfaction may be only 60%.A few months later,I hope to improve my customer satisfaction to 70%.
Right now,i am mentoring Vc and Grd.I am teaching them to do the opening,closing...
Grd hasn't pass her probation.Hope that I can be a good mentor to her and help her pass her probation.Will try to guide her all I know about loaning of books,renewals,photocopying,proceduces for Pc usage...
Hopefully,these will be enough for her to pass her probation.
SJ might be leaving the library for open employment soon.When that happens,I'be the most "senior" in the libray and this might put me in a leadership position.Another goal is to take up the leadership position and lead the team forward.
Chee kiong, take on the lead, you can make it happen to be a good leader!
ReplyDeletePris.
keep up the good work CK!
ReplyDeletehey i didnt know your christian name is kelvin! is this a preferred name that i shall address you henceforth?
ReplyDeleteas i mentioned to you earlier, i salute your ability to create a blog; i dont know how to do it myself; will consult you to teach me how to create my own blog one day.
as discussed earlier, customer service skills are best learned on the job training. next time when you see me say hi to me or smile to me before i beat you to it ok? :)
you are making good progress, under the good supervision of Noel and team. Pl keep up the good work Kelvin!
Yes... I think it is good start. I look forward to be a friend of yours. Hope to see you in the Layang flying. My wife says take MRT to Bishan first, then change to Punggol. We work out the details.... next week! :-)
ReplyDeleteYes... I think it is good start. I look forward to be a friend of yours. Hope to see you in the Layang flying. My wife says take MRT to Bishan first, then change to Punggol. We work out the details.... next week! :-)
ReplyDeleteGoodlah you wanna be leader. Always improve and upgrade your skill. Soon you will be in internship.
ReplyDeletesianz my comments got problem appearing.. I see that u are becoming senior..good for ya, plus u are lest kancheong than me..Take care..enjoy reading ur blog
ReplyDeleteRJ